Shipping and Delivery
ARE YOU STILL SHIPPING PACKAGES?
Yes! we're fully operational and your packages will continue to be delivered as scheduled, however please expect a bit delay brought by the inspection and disinfection process done at the sorting center and customs facilities the package will go through.
ARE PACKAGES SAFE TO RECEIVE?
Our Packages Are Absolutely Safe! According To Experts From The World Health Organization, Center For Disease Control And Many Others, Corona-Virus Cannot Survive On Surfaces For More Than 3 Days, So It Cannot Survive The Journey From Our Warehouse To Your Door. We've Also Taken Extreme Measures To Regularly Disinfect Our Warehouse, Equipments And Tools As Well As Sterilizing Every Package Before It Is Shipped.
We process orders between Monday and Friday (with the exceptions of Holidays). Orders will be processed within 2 to 5 Working days. Please note that we don't ship on weekends.
The approximate shipping time accords to each country:
Due to Covid-19 pandemic and lockdown in various cities, the Delivery takes 20-60 WORKING DAYS after the order is processed and shipped.
IF YOU DO NOT RECEIVE THE PACKAGE, PLEASE CHECK WITH YOUR LOCAL POST OFFICE. BEFORE PLACING THE ORDER, PLEASE KEEP INTO CONSIDERATION YOUR CITY'S LOCAL LOCKDOWN SITUATION. IF YOU DO NOT RECEIVE THE PARCEL DUE TO POSTAL SERVICE NOT WORKING IN YOUR CITY THEN DABLEW11 WILL NOT RESPONSIBLE.
*Please note that these are estimated delivery times only, therefore the delivery date cannot be guaranteed.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
ORDER TRACKING:
Once your package(s) leave the warehouse, we'll send an automated email with tracking information related to your order. If you haven't received tracking information within 5 days, please contact us so we can check the status of your order.
Please keep in mind, it can take 2-5 business days for the tracking information to be updated within a shipping carrier's system. If there is no information available about your order after receiving your tracking number, please give it some days.
If your order was dispatched more than 5 business days ago and there is still no information about your shipment, please contact us so we can look into it further.
MULTIPLE PACKAGES:
It's always our goal to ship your items together; however, we keep our prices low by partnering with multiple suppliers to provide the best possible pricing. In some cases your items will be shipped together, other times they'll be shipped separately.
With some orders, we ask the warehouse to split the items to eliminate the risk of custom or import charges. Depending on the location, this often means that larger orders will be broken up into separate packages.
Not only does this help to avoid unexpected import charges, but it also means that your packages will show up more quickly.
CUSTOMS:
Depending on your location, import or customs charges may be applicable when your package(s) arrive. Although additional fees are rare, we ask our suppliers to list the value of your item(s) at a minimum to reduce the risk of extra charges.
We ARE NOT responsible for customs fees once your items ship out. Although import fees are rare, it's your responsibility to determine if there will be any applicable customs charges when the order arrives in your country.
If you're concerned about customs fees, feel free to contact us to determine the location of the warehouse that will be fulfilling your order.
If you have more questions about our shipping or fulfillment process, please don't hesitate to contact us.