Butterflies Bedding Duvet Cover and Pillowcase
- 1* Duvet Cover + 2* Pillow Cases
|Size||Duvet Cover Size||Pillowcase|
|US Twin||173x218 cm (68x86")||50x25 cm (20x30") x 1|
|US Full||203x228 cm (79x90")||50x25 cm (20x30") x 2|
|US Queen||228x228 cm (90x90")||50x25 cm (20x30") x 2|
|US King||228x268 cm (90x102")||50x25 cm (20x30") x 2|
|EU Double||210x210 cm (83x83")||50x25 cm (20x30") x 2|
|EU King||240x220 cm (94x86")||50x25 cm (20x30") x 2|
|UK Single||135x200 cm (53x79")||50x25 cm (20x30") x 1|
|UK Double||200x200 cm (79x79")||50x25 cm (20x30") x 2|
|UK King||230x220 cm (87x91")||50x25 cm (20x30") x 2|
|UK Sup King||220x260 cm (103x87")||50x25 cm (20x30") x 2|
|AU Single||140x210 cm (47x83")||50x25 cm (20x30") x 1|
|AU Double||180x210 cm (71x83")||50x25 cm (20x30") x 2|
|AU Queen||210x210 cm (83x83")||50x25 cm (20x30") x 2|
|AU King||220x240 cm (87x95")||50x25 cm (20x30") x 2|
Duvet Cover is used to cover comforter or quilt,
No filling is included with Duvet Cover and Pillow Cases.
Due to the light and screen difference, the item's color may be slightly different from the pictures.
Due to hand made tailor, please allow error of 3-5 cm.
LONG LASTING EASY CARE: Machine Washable. Vibrant colors designed exclusively not to fade over time.
We process orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.
The approximate shipping time accords to each country:
The Delivery normally takes 7 TO 28 WORKING DAYS after the order is processed and shipped.
*Please note that these are estimated delivery times only, therefore the delivery date cannot be guaranteed.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from us will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.